Payments & Personal Information

What payment methods do you accept?

Credit Card – MasterCard or Visa only via our secure payment gateway via PayFast.

EFT – Provided instantly and securely via PayFast.

Are my details secure?

Yes! We store no credit card or other payment details on our server and all payments are handled through Payfast. For more information, see our Privacy Policy.

Shipping & Returns

Where do you ship your products from?

We ship all our products from our warehouse in Cape Town.

How often do you ship and deliver?

We ship every weekday. No deliveries over weekends or public holidays.

When will I get my order?

If your order is received before 12 noon and you’re located in Gauteng, then it’s very likely you’ll be enjoying your coffee the following day. Delivery to other areas in South Africa can take up to 2-3 working days.

Can I get a refund?

If the packaging or actual hair has been damaged and is unusable or it is not what you ordered please contact us at so we can hook you up with the right stuff.


How to distinguish the Human Hair?

Hair Length and How many Bundles needed for a full head?

How to measure the length of hair?

Can I get samples?

Unfortunately, we don’t offer samples.